These Terms and Conditions apply to you, and are binding upon you, if you Participate at www.betway.com.gh
By participating, you agree that you have read and understood these Terms and Conditions and you acknowledge that these Terms and Conditions shall apply to you.
If you do not agree to any of these Terms and Conditions, you should immediately stop using the Software and remove the Software from your computer / laptop / mobile device.
By marking the box labelled “Yes, I agree to the Terms and Conditions” as part of the registration process you are bound by these Terms and Conditions, our Privacy Policy, promotion - or competition - specific terms and conditions, and other rules and policies relevant to your Participation and in each case as such may be updated from time to time (all such rules and policies collectively referred to hereinafter as the “Rules”).
You are bound by the Rules in any event if you use the Service or the Software, including, but not limited to, initiating or making a deposit through the Service or submitting your deposit details to us.
In these Terms and Conditions:
“Betway” means the site and brand and all products offered on website www.betway.com.gh
“Closed Account Customer” means a person who’s registered account has been closed, de-registered or excluded by either us or you;
“Customer/s” mean(s) a Registered Customer or a Closed Account Customer;
“Games” means any and all games offered by Betway.
“Intellectual Property” means trademarks and trade names, whether registered or not, including trade mark applications and registered trademarks, with the goodwill which attaches in such trade names and trademarks, domain names, getup, trade dress and trading style including without limitation as presented in websites; domain name registrations and any variations thereof now and in the future; any copyright in the getup, trade dress or trading style, any right or license under copyright to use such getup, trade dress or trading style, any software code, architecture of software, look and feel of software, or any other intellectual property, owned by or licensed to us, in each case in any part of the world.
“Participate” means any of the conduct described in 3.1 to 4.11 below, visiting the Betway website, playing any Games or using our Software in any manner whatsoever
“Registered Customer” means a person who has successfully registered an account with us in the manner as described in clause 3.2 and the account is considered ‘open’.
“Service” means the availability to, and provision of, the Software that enables you to Participate.
“Software” means any software owned by or licensed to us in order for you to Participate, or any downloadable/flash/mobile game versions of the software offered by Betway.
“we/us/our” means Betway together with (where context permits) its holding companies and associated companies.
“Website” means www.betway.com.gh.
1. About Betway
Betway is Africa’s premier sports betting platform
2. Licencing and Regulatory Authority
Betway is licensed and regulated through the Gaming Commission of Ghana (GOC) of Ghana
Betway is licenced by the Gaming Commission of Ghana (GOC) of Ghana. This body performs monthly audits on the sportsbook and provides players with top security and complete gambling safety and fairness. Each month, our sportsbook software and control systems are reviewed in order to provide players with complete peace of mind
3. Your Participation at Betway
3.1 Restrictions
Betway is restricted to individuals of legal age (18) who are residents of jurisdictions where the use of Betway and its games are not prohibited by law. All Betway bets are void where prohibited by law. Minors are strictly forbidden to play.
3.2 Identification Documentation
To Participate at Betway, you are required to enter your personal details during the account registration process. Personal details include, but are not limited to: First Name, Surname, Mobile number, Address, Date of Birth etc.
Upon making a withdrawal you may also be required to send in valid identification documents proving your age and address. In the instance, the withdrawal will not be processed for payment until Betway has received all requested identification documents. Acceptable identification documentation includes, but is not limited to:
i. copy of a valid photographic identification document, such as a Passport or Driver’s License; and
ii. copy of a recent utility bill confirming residence, such as an electricity bill, telephone bill etc. (important: the utility bill must not be older than 3 months); and
iii. a photocopy of the front and back of all credit/debit cards used to make a deposit (note: we are only required to see the first and last 4 digits).
3.3 Identification Verification
The payment of a withdrawal will only be made to a Registered Customer. You hereby authorise us and our designated agents, as and when we require, to confirm your identity and to clarify your right to use the money that you have wagered at Betway.
3.4 Risk
You accept that Participation at Betway is at your sole option, discretion and risk. Furthermore, you agree that Participation at Betway is for your own personal entertainment and non-professional use and, in doing so, are acting on your own behalf and acknowledge that any activities outside the intended use are strictly prohibited.
Any illegal or suspicious activities by you may be result in Betway exercising its right to terminate this agreement and closing your account.
3.5 Acceptable Use
You represent, warrant and agree that you will comply with all laws, statutes and regulations in relation to your use of the Software and Service. We are not responsible for any illegal or unauthorised use of the Software or the Service by you. By accepting these Terms and Conditions you agree to assist us, to the extent that you are able, with the compliance with applicable laws and regulations.
It is your sole and exclusive responsibility to ensure that you are fully compliant with all laws relating to online activity and/or gambling in the jurisdiction of the Registered Customer’s lawful residence. Betway, its agents and its affiliates shall in no way accept liability in situations where a member is in breach of any state, national or international laws.
Betway reserves the right to close any account without prior notice. Members are expected to abide by our terms and rules at all times and accept that any breach could lead to penalties including but not limited to account suspension, cancelled bets and loss of winnings.
4. Your Account
4.1 Single Account
You may only register and operate a single account. If you hold more than one account we reserve the right to suspend duplicate accounts. Winnings will only be paid to Registered Customers having ONE account. All winnings will be VOID for players with more than one active account. Betway allows only ONE account per computer, mobile device, household, IP address unless permission is granted otherwise by Betway.
You may not access Betway by means of another person's account. Should you attempt to open more than one account, under your own name or under any other name, or attempt to access Betway by means of another person's account, we reserve the right to immediately close all your accounts and bar you from future use of any of Betway.
4.2 Accuracy
You are required to keep your registration details up to date at all times. If you change your address, e-mail, phone number or any other contact or personal information, please contact us in order to update your account information.
Personal identity and details of all Registered Customers will remain confidential. Betway will not report the wagering history of any Registered Customer.
4.3 Password
The account registration process requires you to choose your own user name and password combination. You must to keep this information secret. Any actions carried out through your account will stand if your user name and password have been entered correctly.
Should a Registered Customer give away, share or lose his account number and/or password, Betway will not be held liable for any claims that may result from, or regarding that account. Registered Customers are solely responsible for their account transactions and should keep their account information strictly confidential.
4.4 Verification of Bank Details and Cash-ins
If you use a credit/debit card and/or a financial/bank account for transactions at Betway, the account/cardholder’s name MUST be the same as the name you used when registering a Betway account. Should the name you registered on the Betway account and the name that appears on your credit/debit card and/or financial/bank account differ in any way, your account will be immediately suspended. Should your account be suspended, we recommend you contact Customer Service for details regarding our verification process.
Registered Customers must provide a copy of their proof of identity, address, copies of credit cards and/or other appropriate documentation when withdrawing credits. Proof of identity must match the registered name and surname. If a Registered Customer fails to provide this within 4 weeks of our request, his account may be subject to lock out and winnings and/or cash-ins made, voided. In cases of fraudulent documentation, account will be locked and all balances forfeited.
All cash-ins, regardless of the payment method, are subject to audit before being processed. As a result payment of cash-ins could take up to 2 business days to process.
4.5 No liability
Betway shall accept no liability for any damages or losses which are deemed or alleged to have arisen out of or in connection with your Participation; including and without limitation, delays or interruptions in operation or transmission, loss or corruption of data, communication or lines failure, any person’s misuse of the sportsbook, its content or any errors or omissions in the Website’s content. Betway reserves the right to close or suspend your account.
4.6 Dormant/Inactive Accounts
Your account will be considered dormant if it has not had any activity for 18 months. Account activity is defined as the following: making of a deposit or withdrawal; placement of a bet.
4.7 Inter-Account Transfers
The transfer of funds between individual accounts is strictly prohibited.
4.8 Interest
Any monies held in your account shall not attract interest.
4.9 Account exclusion, suspension and termination
Betway may refuse to register you as a Registered Customer or elect to de-register, exclude or suspend you as a player from Betway at any time, for any reason or for no reason whatsoever.
You acknowledge that Betway has no obligation whatsoever to provide you with prior notice of our decision to refuse, de-register, exclude or suspend you as a player, nor are we required to furnish you with any reasons for such decisions.
If Betway de-register, exclude or suspend you, Betway shall have the unlimited right to:
- withhold payment to you of any contested funds, whether such funds are deposits, refunds, bonuses, free monies, Sportsbook credits, payouts or the like;
- establish the specific criteria with which you must comply in order to be allowed access to Betway (and your account, if applicable); and
- furnish information about you to law enforcement agencies (if the reason for such termination, de-registration, exclusion or suspension was fraud or some other form of illegal misconduct), collection agencies and/or intra-group sportsbook databases. You hereby irrevocably authorize us to do so in our absolute discretion.
In the case of suspected or fraudulent payment, including use of stolen credit cards, or any other fraudulent activity (including any chargeback or other reversal of a payment), we reserve the right to block a user's account, reverse any pay-out made and recover any winnings. We shall be entitled to inform any relevant authorities or entities (including credit reference agencies) of any payment fraud or otherwise unlawful activity, and may employ collection services to recover payments. However, under no circumstances shall we liable for any unauthorized use of credit cards, irrespective of whether or not the credit cards were reported stolen.
4.10 Account Closure and Temporary Suspension
If you wish to temporary suspend or close your account, please contact Customer Service for assistance.
4.11 Credit
Participation on credit is prohibited at Betway.
4.12 Deposits
For all deposit methods, the customer bares any transactional cost associated with the deposit.
5. Payment Details / Withdrawals
5.1 Identification Checks
Betway must successfully receive and verify your identification documents, either via internal means or a third party, before you can withdraw from your account.
5.2 Credit Checks
Betway reserves the right to run credit checks on all cardholders with third party credit agencies on the basis of the information provided on registration.
5.3 Records
It is the cardholder’s responsibility to retain copies of transaction records and Website policies and rules.
5.4 Withdrawals
In accordance with Betway’s withdrawal policy, all withdrawals will be processed back to the same payment method used to make a deposit on the account. As outlined in clause 4.4, if a financial account and/or credit/debit card has been used to deposit funds, the name registered on the account must correspond to the name registered on the account/card. In the case of a request to pay funds via Direct Bank Transfer (DBT), the acquiring bank account must be held in the same name used during registration.
Please note: charges may be incurred and withdrawals may experience a slight delay due to our identity verification process.
Withdraws may require multiple transactions over a number of days, based on payment provider limitations.
In addition, and in accordance with regulations established by the COMMISSION, Betway is required to verify a customer’s identity upon a withdrawal of GHS8000 or more (or the equivalent value of the customer’s chosen currency). As a result, withdrawals may experience a slight delay due to our identity verification process.
Upon withdrawal, in accordance with the Income Tax Bill section 118 C, a 15% withholding tax on winnings being paid out will be levied against the customer. This will be retained by Betway and paid to the NLB of Ghana in accordance with legislation.
5.5 Updating Payment Details
Updating or adding additional payment details for the purpose of a withdrawal may only be done by contacting Customer Service.
5.6 Withdrawal Limits
Customers who withdraw a sum of money that is 5 times or more greater than their lifetime deposits at Betway will only be able to withdraw their winnings at a sum of GHS16000 per week. The remaining amount will be placed back in the customer’s account until such time that they are eligible for a further withdrawal. This clause will only be applied at the discretion of Betway management.
Where a New Customer Offer has been granted to you, once all stipulated wagering requirements have been met, you will be limited to a maximum withdrawal value of 6 times your first deposit amount and any remaining balance will be forfeited. This clause will only be applied at the discretion of Betway management.
6. Free Bet Terms and Conditions
Click here to view terms and conditions
Betway reserves the right to withdraw any promotion, competition, bonus or special offer at any time. In addition, Betway reserves the right to limit withdrawals from any free bonus/free bet as outlined in clause 5.7.
7. Privacy Policy
Betway is committed to protecting and respecting your privacy. Furthermore, Betway complies with all applicable data protection and privacy laws. If you do not understand how we handle or use the personal information you provide us, we recommend you review our Privacy Policy.
Note: our Privacy Policy is inseparably linked to these terms and conditions and its acceptance is a prerequisite to account registration.
7. Privacy Policy
8.1 Policy Betway is committed to offering its Customers a fun and friendly online gaming experience, whilst also recognising that gambling can cause problems for a minority of individuals. For this reason, Betway actively supports responsible gaming and encourages Customers to make use of a variety of responsible gaming features so as to better manage their account.
8.2 Self-Exclusion
You may, at any time, request temporary or permanent exclusion from Betway. To view the various self-exclusion options available, please refer to our Responsible Gaming Page.
9. Player Protection
9.1 Policy10. Intellectual Property
10.1 You acknowledge and agree that all right, title and interest in the Intellectual Property is our absolute property or duly licensed to us. Any use of the Intellectual Property without our prior written consent is not permitted. You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit, or tamper with the Intellectual Property in any manner whatsoever.
10.2 You acknowledge and agree that the material and content contained within the Website is made available for your personal, non-commercial use only. Any other use of such material and content is strictly prohibited.
10.3 We hereby grant you a licence to use our Software in order to Participate, subject to these Terms and Conditions. All rights in the Software are reserved, and you may use the Software only as licensed to you.
11. Interruptions in Play
11.1 No warranties
The Service and the Software are provided on a “as is” basis. We make no warranty or representation, whether express or implied, in relation to the satisfactory quality, fitness for purpose, completeness or accuracy of the Service or the Software.
11.2 Malfunctions
We shall not be liable for computer malfunctions, failure of telecommunications service or Internet connections nor attempts by you to Participate in games by methods, means or ways not intended by us.
11.3 Reported Faults
We cannot guarantee that the Service will never be faulty, but we will correct reported faults as soon as we reasonably can. If a fault occurs you should report the fault by e-mail or in writing to our customer service centre.
11.4 Viruses
Although we shall take all reasonable measures to ensure that the Software and files are free from computer viruses we cannot and do not guarantee that the Software and files are free of such problems. It is your responsibility to protect your systems and have in place the ability to reinstall any data or programs lost due to a virus.
11.5 Service Suspension
We may temporarily suspend the whole or any part of the Service for any reason at our sole discretion. We may, but shall not be obliged to, give you as much notice as is reasonably practicable of such suspension. We will restore the Service, as soon as is reasonably practicable, after such temporary suspension.
11.6 Voided Bets
In the event of a system malfunction, all unconfirmed bets are void. We are not liable to you for any loss that you may incur as a result of such suspension or delay.
11.7 Customer Complaints
Customer complaints/claims of any nature must be submitted within 3 months of the issue occurring.
IMPORTANT: to ensure your complaint/claim is directed to and investigated by the correct department, written communication must submitted to Betway via the following means:
E-mail: [email protected]
Upon receipt, best efforts will be made to resolve any reported matter promptly and, at a maximum, within one month.
If for some reason you are not satisfied with the resolution of your complaint/claim, you can contact either of the following professional bodies:
11.8 Change
Betway reserves the right to suspend, modify or remove or add content to the Website or its Software at its sole discretion with immediate effect and without notice. We shall not be liable to you for any loss suffered as a result of any changes made or for any modification or suspension of or discontinuance of the Software or Services and you shall have no claims against Betway in such regard.
12. Indemnity and Limitation of Liability
12.1 Indemnity
You agree to indemnify and hold harmless us, our directors, officers, employees, shareholders, agents and affiliates, our ultimate parent and parent companies and any of our subsidiaries against any and all costs, expenses, liabilities and damages (whether direct, indirect, special, consequential, exemplary or punitive or other) arising from any Participation by you, including without limitation:
(i) Visiting, use or re-use of Website;
(ii) Use or re-use of the Website by means of telecommunication services;
(iii) Use or re-use of any materials at, or obtained from, the Website or any other source whatsoever;
(iv) Entry to, or use or re-use of the Website server;
(v) Facilitating or making a deposit into your account at Betway;
(vi) Wagering or gaming at Betway through any delivery mechanism offered;
(vii) Acceptance and use of any win or prize at or from Betway; and
(viii) Use or re-use of Betway Software, by any means or through any medium.
12.2 Limitation of Liability
In no circumstances whatsoever shall we, our directors, officers, employees, shareholders, agents and affiliates, our ultimate parent and parent companies and any of our subsidiaries be liable to you in contract, tort, negligence or otherwise, for any loss or damage howsoever arising from any cause, whether direct or indirect, or for any amounts (even where we have been notified by you of the possibility of such loss or damage).
12.3 Links
Betway shall not be liable in contract, tort, negligence, or otherwise, for any loss or damage arising from or in any way connected with your use of any link contained on the Website. We are not responsible for the content contained on any Internet site linked to from the Websites or via the Services.
12.4 Negligence
Nothing in these Terms and Conditions will operate so as to exclude any liability of the company for fraud, death or personal injury that is caused by the company’s negligence.
13. Availability of Offers
13.1 Eligibility
All offers are limited to one per person, family, household address, e-mail address, telephone number, same payment account number (e.g. debit or credit card, etc), and shared computer, eg. school, public library or workplace. All Betway offers are intended for recreational customers and Betway may, in our sole discretion, limit the eligibility of customers to Participate in any given promotion. We reserve the right to withdraw the availability of any offer or all offers to any customer.
13.2 Offer recall
Betway reserves the right to reclaim all bonuses awarded and/or any winnings accrued if a customer is found to be tampering with or abusing any aspect of a Betway promotion. Where there is evidence of a series of bets placed by a customer and/or group of customers which, as a result of enhanced payments through promotional offers, results in guaranteed customer profits irrespective of outcome, Betway reserves the right to ignore the bonus element of such offers and settle bets at the correct odds. Betway further reserves the right to ask any customer to provide sufficient documentation for us to be fully satisfied as to the customer’s identity prior to us crediting any bonus, free bet or offer to their account.
15. Financial Institution
15.1 No interest
Betway is not a financial institution and thus any deposits made into your account are not due any interest payments on the deposit(s) whatsoever.
15.2 No legal or tax advice
Betway does not provide advice regarding tax and/or legal matters. Customers who wish to obtain advice regarding tax and legal matters are advised to contact appropriate advisors.
15.3 No arbitrage
You are strictly prohibited from utilising Betway and it systems to facilitate arbitrage through Currency Exchange transactions. Where Betway deems that you have deliberately used the systems for financial gain through arbitrage, any gains will be forfeited and deducted from your balance without warning or notification.
15.4 Anti-Money Laundering
Customers are strictly prohibited from using Betway and its systems to facilitate any type of illegal money transfer. You must not use the Website for any unlawful or fraudulent activity or prohibited transaction (including money laundering) under the laws of any jurisdiction that applies to you. If Betway suspects that you may be engaging in, or have engaged in fraudulent, unlawful or improper activity, including, money laundering activities or any conduct which violates these Terms and Conditions, your access to Betway may be terminated immediately, by blocking your account or confiscating winnings achieved through the above mentioned activities. If your account is terminated or blocked under such circumstances, Betway is under no obligation to refund to you any money that may be in your account. In addition Betway shall be entitled to inform the relevant authorities, other online service providers, banks, credit card companies, electronic payment providers or other financial institution of your identity and of any suspected unlawful, fraudulent or improper activity. You will cooperate fully with any Betway investigation into such activity.
16. Other
16.1 Acceptance
By accepting these Terms and Conditions you are fully aware that there is a risk of losing money when gambling and you are fully responsible for any such loss. You agree that your Participation at Betway is at your sole option, discretion and risk. In relation to your losses you shall have no claims whatsoever against Betway or any partner, or respective directors, officers or employees.
16.2 Eligible Customers
Employees of Betway, its licensees, distributors, wholesalers, subsidiaries, advertising, promotion or other agencies, media partners, retailers and members of the immediate families of each are not eligible to Participate in the games.
16.3 Termination of Account
Betway reserves the right to cancel your account for any reason whatsoever at any time without notifying you. Any balance in your account at the time of such a cancellation will be credited to your credit/debit card. We also reserve the right, at our sole discretion, to void any winnings and confiscate any balance in your Betway account in any of the following circumstances:
(i) If you have more than one active account at Betway;
(ii) If the name registered on your Betway account does not match the credit/debit card, financial/bank account and/or Mobile Money used to make deposits on the said Betway account;
(iii) If you participate in a promotion and submit a withdrawal before fulfilling the requirements of that particular promotion;
(iv) If you provide incorrect or misleading information while registering a Betway account;
(v) If you are not of legal age to gamble;
(vi) If you have allowed or permitted (intentionally or unintentionally) someone else to Participate using your Betway account;
(vii) If you have played in a professional capacity, or in tandem with other Customer(s) as part of a club, group, etc., or placed bets or wagers in a coordinated manner with other Customer(s) involving the same (or materially the same) selections; in this instance we further reserve the right, at our sole discretion, to restrict the total maximum pay out for the combined total of any such bets, to the equivalent of the Maximum Payout Limits permitted for a single Customer (as outlined in the Betway Rules). Betway is for sole use on an individual basis and for personal entertainment only.
(viii) If you have “charged back” any of the deposits made with your credit/debit card on your Betway account;
(ix) If you are found colluding, cheating, money laundering or undertaking any kind of fraudulent activity at Betway;
(x) If it is determined by Betway that you have employed or made use of a system (including machines, computers, software or other automated systems such as bots etc) designed specifically to defeat the gaming system or Betway;
(xi) If you use our Website, Software or your account in bad faith;
(xii) If you make statements that are sexually explicit or offensive while using our chat facility, this includes expressions of bigotry, racism, hatred or profanity;
OR
(xiii) If Betway should become aware that you have played at any other Sports Book under any of the circumstances set out at (i) to (xii) above.
16.4 Publicity
By accepting any prize and/or winnings from Betway, you agree to being contacted and asked to consent for your name to be used for advertising and promotional purposes without additional compensation except where prohibited by law.
16.5 Entire Agreement
The Terms and Conditions contained herein represent the complete, final and exclusive agreement between you and Betway and supersede and merge all prior agreements, representations and understandings between You and Betway with regards to Participation at Betway. Betway reserves the right to amend these Terms and Conditions, or to implement or amend any procedures, at any time without prior notice to you. Such amendments will be implemented at the discretion of Management and put into immediate effect.
16.6 Irregular Play
Before any withdrawals are processed, your Participation will be reviewed for any irregular betting patterns. In the interests of fair gaming; equal, zero or low margin bets or hedge betting, shall all be considered irregular gaming for bonus playthrough requirement purposes. Other examples of irregular betting include, but are not limited to, placing single bets equal to or in excess of, 30% or more of the value of the bonus credited to your account before the wagering requirements for that bonus have been met. Should Betway deem that you have indulged in irregular game play, we reserve the right to withhold any withdrawals and/or to confiscate all of your winnings.
16.7 Final Decision
In the event of a discrepancy between the result showing on your software and the Betway server software, the result showing on the Betway server software shall be the official and governing result.
16.8 Tax
You are solely responsible for any applicable taxes on any prizes and/or winnings that you collect from Betway.
16.9 Force Majeure
Betway shall not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under the gaming contract that is caused by events outside our reasonable control.
16.10 No agency
Nothing in these Terms and Conditions shall be construed as creating any agency, partnership, trust arrangement, fiduciary relationship or any other form of joint enterprise between you and us.
16.11 Severability
Nothing in these Terms and Conditions shall be construed as creating any agency, partnership, trust arrangement, fiduciary relationship or any other form of joint enterprise between you and us.
16.12 Additional Terms
Each of the below additional Terms must also be read in tandem to the aforementioned ‘Gaming Contract’ Terms and Conditions:
Sports
16.13 Explanation of Terms and Conditions
We consider these Terms and Conditions to be fair. Should you need any advice regarding these or any other part of our service, please contact Customer Service through the following email address:
Please note that all correspondence and telephone calls may be recorded.
1. Betway sets the maximum pay-out limit per customer for each sport at its own discretion. It is the responsibility of the customer to ensure they are aware of each limit before the bet placement. In the event of a an accumulator or multiple leg bet, the maximum pay-out will be applied according to the lowest limit.
2. Dead-Heats: When a Dead-Heat occurs winners are paid on a “split-stakes” basis. (e.g. if 2 horses dead-heat then half the stake is paid as a winner.)
3. Palpable Error Rule: All odds, lines and handicaps are subject to fluctuation and become fixed only at the time of bet acceptance. Where a palpable error or system failure results in an incorrect price, line or handicap taken in a bet – the bet, or part of the bet if it is a multiple /parlay will be void. If the error is noticed in time www.betway.com.gh will make reasonable efforts to contact the customer to allow the choice of placing another bet at the correct odds/line/handicap.
4. Bets on events that have started will be void unless it is a live-betting event.
5. If any fixture/event is not played or postponed on its scheduled date for any reason, all bets will stand for the following day. If after that time the fixture/event is not played then all bets will be made void. This rule stands for all sports except Baseball (See below General Rule 6.) Tennis and Tournament/Non regular season matches Football (see Football Rules)
6. If any Baseball game is postponed the above rule (General Rule 5.) does not stand and all stakes will be voided as soon as confirmation of postponement is received.
7. The official result is final for settlement purposes except where specific rules state the contrary. The podium position in Grand Prix racing, the medal ceremony in athletics and any similar official ceremony or presentation in other sports are to be treated as the official result.
8. If any Match is abandoned due to injury, bad weather, crowd trouble etc. all bets that have already been settled up until the time of abandonment will stand. For example: If a football match is abandoned in the second half, all bets involving the 1st half will stand. What’s more, if there has been a goal scored, the first goal scorer market will stand, but the last and any time goal scorer bets will be void. For tennis: if a player retires injured in the 3rd set, all bets to win the 1st and 2nd sets will stand.
9. Multiple bets which combine different selections within the same event are not accepted where the outcome of one affects or is affected by the other.
10. www.betway.com.gh reserves the right to refuse the whole or part of any bet and to make ambiguous bets void. No bets will unreasonably be declared void.
11. www.betway.com.gh reserves the right to cancel any bets from customers who place money on an event where they are in any way involved, as participants, referee, coach etc.
12. For the purposes of the odd/even markets – zero goals/points counts as even, unless specified.
13. Collusion
a) A number of bets may be treated as being one when a client places multiple copies of the same bet. When this occurs all bets may be voided apart from the first bet struck. A number of bets that contain the same single selection may be treated as being one. When this occurs all bets may be voided apart from the first bet struck. An example would be where 1 particular selection is repeatedly included in Multiple bets involving other short-priced selections.
b) Where there is evidence of a series of bets each containing the same (or very similar) selection(s) having been placed by or for the same individual or syndicate or individuals, Betway reserves the right to make bets void.
c) If you have played in a professional capacity, or in tandem with other Player(s) as part of a club, group, etc., or placed bets or wagers in a coordinated manner with other Player(s) involving the same (or materially the same) selections; in this instance we further reserve the right, at our sole discretion, to restrict the total maximum pay out for the combined total of any such bets, to the equivalent of the Maximum Payout Limits permitted for a single Customer (as outlined in the Betway Rules). Betway is for sole use on an individual basis and for personal entertainment only.
14. The use of a “banker” selection or selections to get round online limits is not permitted. Betway reserves the right to void any bets when 1 single selection (“a banker”) is combined with other selections to circumvent Betway’s online betting limits. When this occurs all bets may be voided apart from the first bet struck.
15. Betway is not responsible for any errors in regards to the announcing, publishing, times, results or venues displayed on this site, despite every effort being made to ensure their accuracy. It is the sole responsibility of the customer to check such information is accurate at the time of publication.
16. Betway reserves the right to withhold payment and to declare bets on an event void if we have evidence that the following has occurred: (i) the integrity of the event has been called into question or (ii) matchrigging has taken place. Evidence may be based on the size, volumes or pattern of bets placed with Betway across any or all of our betting channels.
17. Betway allows only one account per person. Any subsequent accounts opened under the same postcode/personal details/IP address that are found to be related to any existing account may be closed immediately and any bets will be voided at Betway's discretion. Betway reserves the right to reclaim any winnings attained by these means.
Unless otherwise stated, all markets on football matches will be for 90 Minutes scheduled play, including any added injury or stoppage time. For matches listed specifically as Youth, ‘’Youth’’ is a generic term for Soccer matches played between teams where the players are aged below 23 years old. Some of these underage games (both women’s and men’s) will be 80 minutes play. It is the responsibility of the customer to be aware of this before they place their bet. In the occurrence of a match being abandoned prior to the final whistle, only bets that can be settled at the time of abandonment will stand. All other bets will be cancelled.
The only exception to Rule 1 is that South American match results will stand if at least 75 minutes has been played prior to the abandonment.
If any regular league season fixture is not played or postponed on its scheduled date for any reason, all bets will stand for the following day, unless it is moved for Television coverage. If after that time the fixture is not played then all bets will be made void. For non-regular season matches – i.e. Cup Matches, Play-Off Matches, Tournament Matches, all bets will stand for 72 hours. If fixture is not played after 72 hours, then the fixture will be made void.
If your bet consists of multiple matches and 1 or more of the matches within your bet are abandoned or postponed, your wager will only be refunded if the remaining selections in your bet are correct.
Matches not Played as Listed
Long term markets within the game will still stand. For example, to qualify from the tie.
To Qualify bets will be settled upon the official result of the event on the day and not a subsequent decision made by the governing body.
To Be Relegated bets will be settled based on the end of season league tables and not a subsequent decision made by the governing body.
Singles and upwards are accepted on all matches.
Where Outright or To Qualify prices are offered for a match, it will indicate the price for a team to progress to the next round of the competition or to lift the cup and will comprise of any extra time and penalty shoot outs. Where both match prices and outright prices are offered on a match, it will be understood that bets will be for match prices, unless to win outright or a qualifying price are expressly asked for.
Bets will be accepted up to actual kick off time, if a bet is unintentionally accepted which includes a match after its kick off time, the match will be treated as a non-runner.
Unless stated, all bets are for 90 minutes play.
Betway Jackpot Coupon Terms & Conditions:
Goal Scorer Markets.
Goalscorer Disputes: In the event of a dispute over who scored a goal, settlement will be based on the outcome given by the Press Association directly following the end of the match. Subsequent enquiries will not be considered for settlement purposes. If the P.A. does not produce statistics for a match played outside the UK, the result will be taken from the consensus of the national newspapers of the pertinent country as published the following day.
First/Last/Next Goalscorer:
A price will be offered for “No Goalscorer” in the match. Own goals do not count and in the event of the first/next goal being an own goal, the next goalscorer will be deemed the first goalscorer. Players taking no part in the match will be void. For first/next goalscorer, players taking no part in the match before the first goal is scored will be void. Every effort is made to quote all players for a team, however, if the first/last/next goal is scored by a player not quoted in the original list, that player will still count as the winner. For last goalscorer bets, any player taking part in the match will be deemed a runner whether on the pitch at the time of the last goal or not.
Anytime Goalscorer:
This bet involves predicting whether a particular player or specific team will score a goal at any time during a match. Bets will stand until the final whistle and not include any Extra Time played. If for any reason a match is abandoned before the final whistle, bets will be cancelled irrespective of whether the chosen player has scored or not. Own goals do not count. Multiple bets involving anytime scorers in the same match are accepted. For any time scorer bets, any player taking part in the match will be deemed a runner.
Goalscorer Head to Head (H2H) :
Both players need to start the match for bets to stand.
Scorecast:
This bet involves predicting who will score the first goal and what the score will be in a double. Given that the two parts of this double are related, the scorecast is offered at specific, discounted odds. In the event of the nominated scorer not having entered the field of play prior to the first goal being scored, the bet is settled as a single on the correct score. Own goals do not count and in the event of the first goal being an own goal then the scorecast will be settled on the correct score coupled with the next goalscorer. If there are only own goals in the match, or the match finishes 0-0, then bets on all players who entered the field of play at any time will be settled as losers.
Shirt Numbers:
This bet involves choosing whether the total shirt numbers of goalscorers in the match are under, between or over a specific middle band. Own goals count. In the event of an unclear goalscorer, settlement will be based upon the confirmed result of the Press Association directly following the end of the match. This market counts for 90 mins (plus injury time) only.
Where no teams is defined as a home team, i.e. a game played at a neutral venue, then the left hand team will be deemed to be for the home team for sub market bets, and the right hand score for the away team.
Correct Score:
We will list as many correct score possibilities as we deem necessary. If the final correct score was not quoted in the original list, then the correct score will still count as the winner.
Total Goal Minutes – Aggregate goals Minutes.
Any goal scored in injury time in the first half will be counted as 45 minutes and any goal scored in injury time in the second half will be counted as 90. Example: The market adds the time of each goal scored in a game. For example, Liverpool (2) – Arsenal (1) assuming goals were scored in the 21’, 65’ and 83’ the make-up of the total goal minutes will total 169 minutes this is then compared to the quoted spread of total goal minutes.
Corners:
A corners bet involves choosing whether the match will generate under, exactly or over the specific number of corners. Only corners taken will count, corners that have been awarded but not taken will not count.
First Corner:
A first corner bet involves choosing which team will take the 1st Corner of the match. If no corners are taken in the match, all bets will be cancelled.
Most Corners:
Predict which team will have finish the match with the greater number of corners based on the handicap (if applicable). Handicap is applied to final corner count for each team to determine handicap winner.
Bookings/Betting on the Number of Cards:
Yellow card counts as 1 and red or yellow-red card as 2. The 2nd yellow for one player which leads to a yellow red card is not considered. As a consequence one player cannot cause more than 3 cards.
Match Handicap:
A specific number of goals are given as a handicap to one of the teams. This number is added to the number of goals that the team has scored at the conclusion of the match. This bet involves choosing which team will win the match after the handicap has been added to the final outcome.
Total Goals:
This bet involves choosing whether a specific group of matches produces under, between or over a specific middle band of goals. If any match is deferred or abandoned, then 2.5 goals are awarded for that match. If more than one third of the matches in the group are deferred or abandoned then all bets will be cancelled.
Time Of First Goal/Booking:
As decided by the Press Association – all goal/bookings times will be rounded to the following minute.
Injury Time Minutes:
As per the Fourth Officials Board
Team to Win Both Halves:
To win this bet the designated team must score more goals than the rival team in both halves of the match.
Team to score next Goal:
Own goals count and the winner will be the team credited with the goal.
Method of Next Goal:
Direct Free Kick – Goal must be score direct from the free kick. Direct Free Kick/Penalty and Own Goal does not count as “shot” for this market. In the event of a dispute over how a goal was scored, company decision is final.
Odd/Even:
For the purposes of the odd/even market, zero goals counts as even.
Both Team To Score:
The Yes selection, both teams must score in the match. The No selection is for either or both teams not to score.
Red Card:
Player receiving Red Card not taking part in the game and Red Cards issued to managing staff do not count for the purposes of this bet. Any sending offs after the final whistle do not count for betting purposes.
Ante Post Betting.
The finishing league positions will decide the winners of all season match bets. If a team does not complete all its listed fixtures throughout the season, all match bets and team total points bets will be cancelled. Outright would be deemed a loser.
Ante Post Relegation Betting.
Team that finish in Leagues Relegation position, as decided by relevant League before season starts for this bet. Relegated teams outside relegation zone because of financial irregularities etc does not count.
Corner Betting.
Corners that are not taken (i.e. if are awarded but the half time whistle goes before it is taken) do not count.
Country to proceed furthest:
If equal round of elimination, bets will be void.
Asian Handicaps:
An Asian handicap is a market where a handicap is applied to the match in order to make the odds more equal. The handicap price varies from Scratch, (0, also called Level Ball) up to any number of goals in order to balance the odds and give each of the two team’s comparatively comparable price. The handicap line increases from Scratch in ‘Quarter Goals’ or ‘Quarter Balls’, expressed as + or – 1/4, 1/2, 3/4, 1, 1 1/4, 1 1/2 etc. to reflect the expected dominance of one team over the other.
The favourite in a match will have a minus handicap represented with a (-) symbol and will have to win by more goals than the handicap in order to be a winner. The underdog in the match will have a positive handicap represented with a (+) symbol which will be added to the final score.
Whole ball and half ball handicaps:
The handicap is applied to the final outcome of the match and the team with the most goals after the handicap has been applied will be the winner. If the number of goals for each team are level after the handicap has been applied, it will result in a push with the stake being returned.
Split Ball Handicaps:
A split ball handicap is where the level of favouritism is between a half ball and a whole ball. The handicap is presented as 0 : 1/4. In this instance, your stake is being split equally between the whole ball and half ball handicaps.
Mythical Matches :
The win/draw/win market in mythical matches are set up on imaginary matches pairing two teams in a round of fixtures, for betting purposes only. The team which scores the most goals in their actual match is deemed the winner. Bets will be settled as a draw if both teams score the same number of goals. Both actual (real) matches need to be completed for bets to stand. Soccer rules apply. Read more about our Mythical Matches in the help section.
Who Wins The Rest Of The Match:
This market treats the match as if it was 0-0 from this point. EG if the current score is 2-1 and the match finishes 2-2 then the correct settlement of this market will be the away team winning 0-1.
Refer your friends to Betway and receive GHS 1 in your pocket to use on your next bet.
How It Works :
Standard Terms and Conditions apply
Refer a Friend Terms and Conditions :
Terminology :
Referrer: customer making the referral
Recipient: friend being referred
General
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Player Protection Policy
Details relating to additional measures taken by Betway to protect its Customer can be viewed in our Player Protection Policy.
1. Policy
Betway is committed to doing best endeavours to give its Customers an enjoyable gaming experience, whilst recognising that gambling can cause problems for a minority of individuals. To ensure that you continue to enjoy safe and manageable play we fully support Responsible Gaming and have numerous measures in place to offer checks.
2. Identity Checks
We take stringent steps to ensure that only people of legal age participate and enter www.betway.com.gh include requesting you to send us a photocopy of your identification documents, such as a driver's licence or identity card, to verify the age and identity of new customers. The legal age for gaming online varies from country to country and so we advise that you do check the rules of your jurisdiction before you play.
Any personal details we request from you are purely to verify your identity – this is a legal requirement for both your own and our protection. If you have any questions about our identity checks, please do not hesitate to contact us at any time.
3. Additional Responsible Gaming Features
Betway actively encourages each of its Customers to participate in the management of their gaming account and so offers a variety of Responsible Gaming features.
3.1 Deposit Limits
Take financial control of your gaming account with the ability to set you own preferred deposit limits. Deposit limits can be set for the following periods:
At your request, deposit limits may be decreased, increased or removed entirely. An increase or complete removal of deposit limits will take effective after 24 hours, whilst a decrease to deposit limits will be instantly applied.
3.2 Self-Exclusion
You may, at any time, request temporary or permanent exclusion from participation at Betway. The self-exclusion options available are:
You may, at any time, request a brief break or a temporary suspension or permanent exclusion from participation at Betway. The exclusion options available are:
Brief break / Cooling-Off
The account is suspended for at least: 24 hours
1 week
Temporary Suspension
The account is suspended for at least: 1 month
2 months
3 months
Self-Exclusion
The account is suspended for at least: 6 months
1 year
2 years
3 years
4 years
5 years
Upon immediate submission of your cooling-off or temporary suspension request, measures will be taken by Betway to ensure you cannot participate in any further gaming or perform any deposits until the suspension period expires. Upon the suspension period expiring, your account will automatically be re-activated and you can once again participate at Betway.
In the case of a permanent self-exclusion request, Betway will contact you with a view to returning any remaining funds held in the account balance – less bonus money. Upon the self-exclusion period expiring, your account will not automatically be re-activated. NOTE: The account may only be considered for re-activation by Betway upon a Customer’s own request (contact must be either by telephone or in person) and may only come into effect after a 24 hour cooling-off period has been instituted.
3.3 Activity Statement
Information relating to each of your gaming sessions at Betway can be viewed for up to 30 days. The information includes the start date and time of your gaming session plus its duration.
Further information regarding your activity at Betway can also be viewed for a period of at least 90 days. The information includes details about your account balance, gambling history (including bet amounts, winnings and losses), deposits, withdrawals and other related transactions.
1. Protection of Minors
With the Internet so readily accessible via mobile devices and in homes around the world, responsible online gambling relies heavily on parental control and parental supervision. In order to ensure child safety on the Net, Betway encourages its Customers to make use of filtering software to prevent minors from accessing inappropriate online material.
Tips for Parents:
Underage gambling is not only illegal, but can also result in gambling dependencies and huge gambling debts incurred by unsupervised children.
So, if you share your mobile phone, tablet, laptop or computer with friends or family who are under the legal age to participate in online gambling, Betway advocates you restrict their access to our website by registering with Net Nanny, a world leader in real-time Internet filtering technology.
Other Important Tips:
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In turn, Betway is committed to protecting your privacy and ensuring the security of your personal data.
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Before you start gaming at Betway, we recommend that you familiarise yourself with the rules of the games.
4. Customer Complaints
Customer complaints/claims of any nature must be submitted within 3 months of the issue occurring.
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E-mail: [email protected]
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Note: failure to submit a written communication as outlined above will result in your complaint/claim not being appropriately categorised and investigated for a timely resolution.